Terms and Conditions
Bridal consultation
These terms and conditions apply to all makeup services provided by Charlene Autumn Beauty LLC. Upon booking you agree to the following Terms of Service.
Consultation/trials are to be carried out 2-3 months before the wedding and are required for the bride. I ask that you come with a clean/bare face with groomed eyebrows. If not, I do offer a $15 brow clean up. Consultation/trials are held at Salon Suite during the week between the hours of 9am-12pm. Please allow 2 hours for your bridal consultation/trial. The consultation/trial is strictly for the bride only. Bridal parties can book regular appointments through a website if they would like an idea of what their makeup will look like.
After the consultation/trial, the Bride will have a 48 hour hold on her wedding date, meaning the designated date will not be available for anyone else to book. This allows time for the Bride to make a decision without having to worry if the slot will be taken. After the 48 hour period, the date will be open for anyone to book, including the Bride.
Your consultation/trial is the perfect time to make adjustments until you are happy with the outcome.
If for any reason you choose not to go ahead with the wedding date, the consultation/trial is still required to be paid for in full.
Booking
Appointments must be booked in advance through our designated booking system.
A non refundable deposit of $51.17 is required to secure your appointment, $50 will be credited towards your appointment. There is a $1.17 convenience fee for card deposit. This deposit will be deducted from the total cost of the service.
Scheduled dates and times will only be reserved once a deposit and/or full payment has been made. Payments are to be paid in U.S currency (via cash, card, or mobile payment application). No personal checks are accepted.
No extra guests, children, or pets during the appointment.
Additional Charges: Parking/valet fee must be paid by the client on the day of.
Clients I’m traveling to: A set up table/work area needs to be made available at said location. Working electrical outlets should also be made accessible for use.
ANY BRIDAL APPOINTMENT BOOKED AS A NATURAL/FULL GLAM ect. WILL BE CHARGED AS A BRIDAL APPOINTMENT.
2 . Cancellations
Cancellations or rescheduling requests must be made at least 48 hours in advance. Failure to do so will result in forfeiture of the deposit.
Appointment can only be rescheduled once. In the event that you need to cancel within 48 hours of appointment, the deposit will not be refunded.
In the case of an emergency mid appointment and client leaves, the appointment is to be paid for in full. If the appointment is canceled the day of, there will not be a refund of retainer, whether a deposit or full amount.
Please notify me a minimum of 48 hours in advance via email (info@charleneautumn.com) so your deposit can be credited towards your next appointment. This credit does not apply towards cancellations.
3. Arrival Time:
Clients are expected to arrive promptly for their scheduled appointment to receive the best outcome.
Late arrivals may result in a shortened service time or rescheduling.
After 30 minutes of being late the appointment may be canceled indefinitely.
4. Consultation:
Please ensure your face is clean, moisturized, and free from any makeup or other products before the makeup application begins.
A consultation will be conducted before the makeup application to discuss your preferences, skin type, allergies, and any other relevant information.
It is important to disclose any allergies or sensitivities to products to ensure the safety and comfort of the client.
If you have specific makeup products you prefer, those products can be used during appointment.
5. Hygiene:
We adhere to strict hygiene standards and use sanitized tools and products for each client.
Clients are encouraged to inform us of any concerns regarding hygiene practices.
Any skin conditions the client(s) may have should be reported to the makeup artist prior to application. Client(s) agree to release the makeup artist(s) from liability for any skin complications due to allergic reactions. It is required to notify artist(s) prior to any scheduled appointments or trials, of any allergies and illnesses that may cause a reaction from any cosmetic product being applied. Should you fail to mention this prior to treatment, the makeup artist(s) will not be held responsible for any reactions. In no event will the artist(s) have any liability for incidental, or consequential damages. Please note that if you have any contagious illnesses/infections i.e. - conjunctivitis, cold sores, rashes, warts, or the flu - makeup services cannot and will not be performed under any circumstances with these conditions.
6. Payment:
Payment for services can be made via cash, credit/debit card, or other accepted methods.
Full payment is due at the time of service unless otherwise agreed upon.
7. Responsibilities:
The makeup artist will endeavor to achieve the desired look discussed during the consultation, but variations may occur due to factors such as skin type, lighting, and individual features.
My goal is to ensure your satisfaction and provide the best possible makeup experience. If there are any concerns or issues with the makeup application, please inform me immediately, and I will do my best to address them.
Clients are responsible for providing accurate information regarding their preferences and expectations for the makeup application.
8. Photography and Social Media:
With the client's consent, photographs and video of the makeup look may be taken for promotional purposes, including but not limited to social media, website, and marketing materials.
If you are having professional photos taken and are okay with the makeup artist posting them on the Charlene Autumn Beauty website but not limited to social media, website, and marketing materials, please email those copies to: info@charleneautumn.com. Any objections to the publishing of the photos taken should be made in writing to info@charleneautumn.com
9. Liability:
Damages, theft, or contamination to Charlene Autumn Beauty property caused by any person, (including children), require on the spot compensation of equipment plus shipping costs of that equipment. As children cannot compensate, their responsible adult or client will be held responsible for on the spot compensation.
10. Changes to Terms:
Charlene Autumn Beauty reserves the right to amend these terms and conditions at any time. Clients will be notified of any changes.